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Email Consultation Information (HOUSEKEEPING NOTES)
- FEES AND PAYMENT
As you have already noticed, payment is made through PayPal. If I've already received your payment for the first session modality that you have chosen (thank you). To pay for future sessions, please click the ‘Session Pricing’ link on the website (www.sadlowski.ca) and follow the instructions to make your subsequent payment(s). I spend at least 60 minutes therapeutically writing, chatting or speaking to you regarding your concerns. This is how we define a “session.”
- HOW TO CLARIFY ANY CONFUSION
Even though I try to be as clear as possible in my communication, it is quite possible that I've not been as clear as I had hoped. If something I've said in any message isn't clear to you or doesn't seem to make sense, please send me a quick message so I can clarify what I meant. If we are speaking on the telephone, simply acknowledge ANY confusion and I will try my best to clarify any misunderstanding.
In emails, please put "Clarification Requested" in the subject line. If I think that another email message will add to the confusion, I may want to speak to you by phone. I have your phone number in my
records, but I would appreciate it if you would also include two or three "best times" to call you.
- CONVERSATIONAL STYLE EVEN THOUGH WE CAN’T SEE EACH OTHER
When you get a message from me, try to imagine that we're sitting in my office talking in person. Take your time reading what I've written or said to you. Print it out and re-read it later. If we are speaking
on the telephone, please find a comfortable and private place to speak.
In my messages you will notice that I generally insert my comments in key places within your original message. I like to do it this way so that we both have the feeling of being in a conversation. I preface my comments with my initials so that it's clearer who is saying what.
And because we cannot see each other I often use square brackets  to convey some of the nonverbal parts of communication (e.g., body posture, facial expressions, tone of voice). I feel this really helps me feel as though we are sitting in the same room together. If you want to try using square brackets yourself, please feel free! It will help you to identify your feelings more clearly. And it will help me to understand you more deeply.
- SENDING MESSAGES
When you want to reply to something I've said, you can just use Reply and your message will be addressed to me. Or if you want to start a fresh message, use Compose.
When you click Send, sometimes there is a fairly long delay while your computer prepares to send the message. Please wait until you see the message scramble and then disappear as it is sent. Please DO NOT close the Compose window while you are waiting! If you do, your message will be permanently GONE and I will not get it.
- MAKE THE MOST OF THE EMAIL MEDIUM
As you write to me, please keep in mind that this is not usual e-mail communication. Recognize the depth and importance of this work. Give yourself plenty of time to respond to my messages. If you were seeing a Social Worker in-person, you would spend about an hour there. I would suggest you spend at least an hour on a reply to me. And you may not want to send your reply immediately after writing it either. You might want to save it in Drafts and then read it through again the next day. You will probably find you want to change a few things, even with the passage of a single day. You can take this as proof that you are making progress - learning more about yourself and your situation!
- HOW OFTEN WILL WE SEND EMAILS BACK AND FORTH?
If you can manage it, I’d really like to hear from you within a week of me sending you a message, which is when I'll schedule time to reply to you again. If I don't hear from you within a week, because of the silence, I begin to wonder how you are doing.
- I’M ALWAYS LEARNING
Please remember that I receive online supervision from other Social Workers on our team. A supervisor’s role is to help me improve my online skills. I may send some of our messages to my supervisors. Occasionally, you may also see what my supervisors have to say.
- TECHNICAL SUPPORT
If you are still having technical problems, please send an email to: firstname.lastname@example.org